Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Handling time for your order is 1 business day. Most products are shipped from our warehouse to arrive within 5 business days of our receiving your order. If there is a delay, we will notify you by mail or email.
We reserve the right to hold orders due to security concerns.
This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.
You pay only what it costs to ship your package - we never charge extra handling fees!
When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the cubic volume and weight of your order to calculate and to obtain the shipping quote directly. You will be charged the actual dollar value of the shipping quote displayed during checkout.
Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.
When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking tracking number for each package in your order.
Visit USPS.com to track your order and find out your expected delivery date.
The United States Postal Service (USPS) will attempt to deliver your package once. If no one is home your package will be delivered to the USPS outlet for your area (the location will be indicated on the USPS Delivery Notice Card, or you can log into your account and view the order tracking information for details).
You are responsible for picking up the package from the USPS outlet. USPS will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your USPS location (for further details visit www.usps.com).
Items Returned to Sender
In the event that an order is returned to Tongs n' Things as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their USPS location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, Tongs n' Things reserves the right to begin the refund process.
For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their USPS location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by USPS) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of Tongs n' Things.
Some orders may be re-shipped, at Tongs n' Things' discretion. All returned orders will be handled on a case-by-case basis.
Lost or Stolen Packages
Before calling to report your package missing, registered users should check their order status by using the tracking number on USPS.com If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact USPS on your behalf to locate your package.
Until a missing package has been returned to Tongs n' Things or declared officially lost by USPS, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).
Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.
Undeliverable Orders (Shipping, Labeling or Other Tongs n' Things Errors): Will be returned to Tongs n' Things and we will re-ship it to you at no cost.
Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to Tongs n' Things. We will provide a refund for the order less shipping costs.
Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.
Taxes & Fees
As required by California law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged to California customers only.
Some orders shipping outside the United States may be subject to additional taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.